Hours and Locations – Athens State University

Contact Us

Location
Classroom Building Room 102
Hours
Monday - Thursday: 8am-6pm
Friday: 8am-4:30pm
Phone
256-216-6698
Email
ude.s1566462410nehta1566462410@ksed1566462410pleh1566462410

Standard Hours: 8:00am-6:00pm (M-F)
Ticket Submission: Email, Phone, Web, Face-to-Face
During Standard Hours of service, the Help Desk will respond to any help requests as fast as possible. During these hours, you will receive a response back to your ticket (regardless of the issue) within 4 working hours.

Priorities and Response Times
The Help Desk will use the following guidelines in prioritizing requests and will strive to begin working on the problem within the target time frame.

PriorityCriteriaResponse Time
HighReset/enable passwordsImmediate response by calling the Help Desk during standard hours.
If sending an email to *protected email* within 8 standard hours.
HighClassroom assistance before or during a class.Immediate response by calling the Help Desk during standard or extended hours.
HighDistance Learning ToolsImmediate response by calling the Help Desk during standard hours.
If sending an email to *protected email* within 8 standard hours.

Service Level Agreement

NOTE: For problems arising other than those listed above, you will receive a faster resolution to the problem by emailing your problem. To submit a ticket now, view our ticket submission page. To get the fastest resolution time possible, please view our tips to getting your questions answered faster page.